“It is not a business. It is just because we love people. We love our guests and we love what we do.”
It might be one of the reasons why the Luxury Travel Guide from London, UK, recognised Candlewood in Knysna for Service Excellence the second time : 2016 (“Best Small Hotel in Africa”) and 2017.
If service is an attitude and not a business, if guests are friends and not customers, then it is easy to give good service.